ExactDeposit – Privacy Policy

ExactDeposit enables buyers of Real-Estate to place deposits on desired properties, using credit card and debit card. Our customers right to privacy is of outmost concern to us so we take care with the information you choose to share with us. This Privacy Policy (the “Policy”) explains our policies and procedures with respect to the information collected through our Platform.

By using the Website or our Services you consent to the use of your Personal Data as described in this Policy. By using the Services, you are accepting the practices described in this Policy. If you do not agree with this Policy, you do not have ExactDeposit’s permission to use our Website and/or Platform. Except as set forth in this Policy, your Personal Data will not be used for any other purpose without your consent. You may withdraw your consent to our processing of your Personal Data at any time. However, withdrawing consent may result in your inability to continue using certain features of the Website and/or the Services. Your continued use of our Website or Platform signifies your acceptance of this Policy.

This Privacy Policy will answer the following questions:

  • What does this Policy apply to?
  • What information does ExactDeposit collect?
  • How does ExactDeposit collect Personal Data?
  • How does ExactDeposit use the information it collects?
  • Does ExactDeposit ever disclose Personal Data or other information?
  • How does ExactDeposit secure collected data?
  • How are updates to this ExactDeposit handled?

Should you require additional information regarding out privacy policy, please send inquiries via email to privacy@exactdeposit.ca. Our policies will continually adjust to reflect the ever-changing landscape of credit card payments, government regulations, etc.

  1. What does this Policy apply to?
    1. Application of this Policy
      This Policy applies to all interactions and exchanges of information between ExactDeposit and our Users via the exactdeposit.ca website, including all subpages and successor pages (collectively, the “Website”), and with respect to the infrastructure and applications that enable use of the Services (our “Platform”), including but not limited to sending and managing payments, communications to and from ExactDeposit, including communications sent via email, support and maintenance (collectively, the “Services”) and our gathering of information such as usage statistics in relation to the usage of the Services.Visitors to the Website who do not use our Platform for any transactions or related activities, are not required to provide any Personal Data. We may, however, passively collect personally non-identifiable information – information that may correspond to a particular web browsing session, but does not identify the particular person doing the browsing – for the purpose of improving our Website and Platform.
    2. Exclusions
      This Policy does not apply to any unsolicited information you provide to us via this Website or any other means. This includes, but is not limited to, information posted to any public areas of the Website, such as bulletin boards (collectively, “Public Areas”), any ideas for new products or modifications to existing products, cookie based information brought to exactdeposit.ca by your web browser, public postings on social media, and other unsolicited submissions (collectively, “Unsolicited Information”).This Website may contain links to other websites not operated or controlled by ExactDeposit (collectively, “Third Party Sites”). The policies and procedures we describe here do not apply to such Third Party Sites, and furthermore, links from this Website do not imply that ExactDeposit endorses or has reviewed any Third Party Sites. Please always review the privacy policies and terms of service of any third parties prior to engaging in business or interacting with them.
  2. What information does ExactDeposit collect?
    The term “Personal Data”, as used in this Policy, refers to any information that can be used to identify a specific person, and/or that is linked to a specific identified person. Personal Data does not include information that has been aggregated or made anonymous such that it can no longer identify a specific person.ExactDeposit will specifically collect the following Personal Data and other non-identifiable information:

    • Session Information: We collect Personal Information from you, such as your contact and payment information, when using the Service.
    • Transaction Information: When you use our Platform to make a deposit payment, we collect information about when the transactions occurred, a description of the transactions, the payment amounts, and the Real-Estate Brokerage designated to receive the payment.
    • Device Information: We collect device-specific information when you access our Platform, including your hardware model, operating system and version, unique device identifiers, mobile network information, and information about the device’s interaction with our Platform. We may also identify other software running on the device (but will not collect any content from such software) for anti-fraud and malware-prevention purposes.
    • Use Information: We collect information about how you use our Platform, including your access times, browser types and language, and Internet Protocol (“IP”) addresses.
  3. How does ExactDeposit collect Personal Data?
    1. Personal Data
      In general, ExactDeposit collects Personal Data about you when your REALTOR® provides it directly to us when creating a payment link allowing your to complete a Deposit Payment transaction, when you make Deposit Payments or interact with our customer care. Your usage of this Website and our Platform determines in large part the collection and use of your data – more specific details can be found below in this section. If we ever intend to use your information in a manner that is not consistent with this Policy, you will be informed of such anticipated use prior to or at the time at which the information is collected via explicit electronic notification. This includes but is not limited to: email notifications, on-site alerts, modal windows, and other mechanisms that ExactDeposit may elect to utilize.
    2. Other Information
      We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files that are stored on your hard drive or in device memory by a website. Cookies help provide additional functionality to the Website and help us analyze Website usage more accurately. Through Cookies we can offer additional site functionality, and make sure that those who are most interested can find us online. Cookies also help evaluate and compile aggregated statistics about user activity. Based on Website usage and browsing data we collect through Cookies, ExactDeposit can also target specific advertisements directly related to your interest in us.On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Website’s more advanced features. If you choose to delete or switch off cookies you may not have access to certain features or areas of the Website.We may also collect information using web beacons. Web beacons are electronic images that may be used in our Platform or emails. We may use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.
  4. How does ExactDeposit use the information it collects?
    Deposit Payment related data, including your cardholder data, is securely stored for accounting and auditing purposes, and non-sensitive information may be made available to Real-Estate Brokerages via our secure Platform. Real-Estate Brokerages receiving deposit funds through ExactDeposit may customize the information they collect from you via ExactDeposit at time of payment. This information is subject to change at any time and may include but is not limited to your full name, home address, phone number, and invoice number. You agree to allow ExactDeposit to share this collected information with the Real-Estate Brokerage.ExactDeposit, its subsidiaries, and affiliates may also use your Personal Data and other personally non-identifiable information collected through this Website to help us improve the content and functionality of our Website, to better understand our users, and to improve our Platform and Services.We may use your contact information in the future to notify you of important things, including but not limited to new or expanded Platform capabilities, pending Deposit Payment deadlines, or promotions from ExactDeposit or our partners. We may contact you via email, mail. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. This will permanently remove your contact information from all future out-going correspondences. Additionally, if for any reason you find our “opt-out” instructions unclear, and wish to cease receiving any communications from ExactDeposit, or you wish to have your name deleted from our mailing lists, please contact us as at privacy@exactdeposit.ca. We retain the right to contact you regarding your use of the Services.ExactDeposit will occasionally conduct research on our customer demographics, interests and behavior based on Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and ExactDeposit may share this aggregate data with its affiliates, agents and business partners. Importantly, this aggregate information cannot be used to personally identify any ExactDeposit user or users. We may also disclose aggregated user statistics in order to describe our Platform to current and prospective business partners, and to other third parties for other lawful purposes.
  5. Does ExactDeposit ever disclose Personal Data or other information?ExactDeposit is a free service made possible by contributions from members of the ExactDeposit Connect Program. Members of ExactDeposit Connect are quality home ownership related service providers. By using the ExactDeposit service, home buyers consent to provide their contact and property information to these members who may contact home buyers via email, phone, or mail to offer professional assistance in their respective fields during or after their property purchase. Home buyers are under no obligation to conduct business with Connect members and may opt-out of any future communication at any time by informing the Connect member directly.

    Like many companies, we sometimes share information with trusted third parties to perform functions related to this Website and our Platform. These trusted third parties may include, but are not limited to, credit card associations, banking and processing partners, security and audit providers, as well as any other entities that you have directly authorized to receive your Personal Data. Any information shared with such parties is disclosed on a strictly ad hoc basis. We take efforts to limit the amount of information that is shared with third parties to what is necessary to accomplish the specific business purpose.

    We may disclose your Personal Data to law enforcement, government officials, regulators and/or other third parties from the jurisdiction in which you reside or from other foreign jurisdictions if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of this Website or the public, or (iv) protect against legal liability.

    In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
    From time to time we may employ third parties to help us improve the Website and/or the Services. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve the Website and/or the Services.

  6. How does ExactDeposit secure Personal Data?
    Credit and debit card data is stored and managed in compliance with strict Payment Card Industry (PCI) standards. ExactDeposit utilizes tokenization, a payments industry-standard procedure, to limit exposure of sensitive cardholder data. Your credit and/or debit card information is sent directly to our secure, encrypted data vault, which generates a random, cryptographically secure token that is used by our payment application to submit payments on your card. Once information is deposited into the vault, it cannot be directly retrieved by our payment application or any third parties.Although no data transmission or storage can be guaranteed 100% secure and error free, ExactDeposit takes great care to protect Personal Data collected via this Website from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, in both transit and at rest. Access to user data is limited (via username/password authentication and 2-factor verification, among other safeguards) only to those employees who require it to perform their job functions. Connections to this Website are secured with an Extended Validation (EV) SSL certificate with 256-bit encryption, and our data centers, located in Canada, boast enterprise-level security with top-level industry certifications and fault-tolerant, distributed systems. Other security safeguards include, but are not limited to, encrypted vault storage for sensitive data, strict hardware firewalls, and limited physical access to buildings, servers, and files.As our data centers are located in Canada, your Personal Data may be available to the Canadian government or its agencies under a lawful order, irrespective of the safeguards we have put in place for the protection of your Personal Data.We at ExactDeposit do our best to secure your data, and we ask that you take reasonable precautions as well. Ensure your personal computing device has up-to-date security and anti-virus software, and please consider carefully what information you choose to send anyone via the Internet and log out of your account when you are finished using the Services and do not share your password with anyone.
  7. How are updates to this Policy handled?
    This Website and Services may change from time to time, which may necessitate revisions to this Policy. ExactDeposit reserves the right to update or modify this Policy at any time without prior notice. Please review this policy periodically, and especially prior to providing any Personal Data. If you use the Website and/or Services after a revised Privacy Policy is posted, you will be bound by the terms of the revised Privacy Policy.

    1. Access and Accuracy
      You have the right to access the Personal Data we hold about you in order to verify the accuracy of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information. We will endeavor to deal with all such requests for access in a timely manner.
      Having accurate Personal Data about you enables us to give you better service. We will make every reasonable effort to keep your Personal Data accurate and up-to-date.
    2. Retention
      We will keep your Personal Information for as long as it remains necessary for the operation of the Website and Services or as required by law, which may extend beyond the termination of our relationship with you. Subject to the foregoing, in general, once you inform us that you no longer wish to use the Website or Services, we will delete your personal data from our systems as soon as practicable.